Frequently Asked Questions (FAQs)
Have a look here if you have any questions, if the question is not answered here, please email us.
How early should I arrive for my spa treatment?
We recommend that you arrive at least 10 minutes prior to your appointment, to allow time to unwind before commencing your journey of nurture and pampering.
Should I avoid using the Spa if I am pregnant?
We suggest that you avoid using treatments requiring deep pressure or hot stone therapy. We can tailor our pampering specially designed for clients who are pregnant.
What to wear?
If you are booked in for a pedicure please bring sandals or open toed flip flops.
Can I ask the therapist to adjust certain things to increase my comfort?
Definitely, simply ask your therapist to adjust the temperature, the volume of the music or the amount of pressure applied during your massage.
Mobile Phones
We ask that your phone be switched off when in the Day Spa.
Surcharge
10% surcharge applies on Sundays & public holidays. We are closed Christmas Day.
Gift certificates
Are available for that special person or occasion.
Retail Sales
We stock a comprehensive range of Pure Aromatherapy Perfect Potion products which are used in our treatments and they are available for purchase.
Payment
Nothing could be easier than charging your treatment and purchases back to your room account. Otherwise cash is accepted. EFTPOS / ATM is available at the Hotel Reception. All prices include GST.
Cancellations
A minimum of 2 hours cancellation notice is required. Any cancellation with less than 2 hours notice will incur a 50% cancellation fee. A full fee will be imposed on "no shows".
